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Payment and Cancellation Policy
Is there a service fee or any hidden fees?

There are no hidden fees, you will be able to review your order before you submit it. We do not charge a service fee. All the prices that you see are final.

What forms of payment are accepted?

We accept Visa and Mastercard. There is also the possibility of bank transfer or checks, but only if there is sufficient time to complete the transaction and verify the funds. If you can't pay by credit card, please contact us before placing your order.

Do you require any documents to verify cardholder identity?

We ask you to sign and fax a credit card authorization form before we can process your order. You need to send a valid ID too.

When is the credit card charged?

Your card is not charged when you place the order. Only after we have confirmed the reservation with the hotel we will place an authorization or "freeze funds" on your card account. The authorization is the proof that the funds are available, but it is NOT an actual charge. The actual charge is done only after you check-in to the hotel or according to the cancellation policy in case the reservation is cancelled.

What is the cancellation and refund policy?

If you decide to cancel a reservation after it is confirmed and the authorization has been done on your credit card, you will have to pay a cancellation fee. We charge $35 for administrative costs. Additionally all hotels and tour operators may charge a fee of their own. The fee usually depends on how many days before check-in are left at time of cancellation. For instance a hotel may not charge a fee if you cancel one month before, but if you cancel on the day before check-in they might not refund anything at all. You will always be presented with the hotel's cancellation policy before you place the order and it will also appear in the credit card authorization form which you must sign and fax to us. So rest assured that you will not be charged unknowingly.

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